Here’s how to file an Amazon Prime settlement claim in 5 minutes

Eligible customers can submit a claim online on the Amazon Prime settlement website. On the online claim form page, customers can either file with a claim ID and PIN number that they received via postal mail or file without a claim ID and PIN number.

Customers filing without a claim ID or PIN number will then enter their personal information, including the email address or phone number associated with their affected Amazon account. 

Eligible customers can then select the following options that apply to them: I was unintentionally enrolled in Prime by Amazon between June 23, 2019 and June 23, 2025; I tried to cancel Amazon Prime through the online cancellation process between June 23, 2019 and June 23, 2025, but was unable to complete it or I inadvertently took a save offer when I intended to cancel; and/or none of the above apply.

Customers must then answer five questions to prove that they are a person filing a single claim “rather than a bot or person attempting to file multiple claims on behalf of other purchasers,” according to the settlement website.

Customers can then choose whether they’d like to be paid via PayPal, Venmo or check. They can then mark off a box before signing electronically and submitting their claim form.

After the claim form is submitted, it will be reviewed for eligibility. Amazon users who are approved for a refund could receive up to $51 for Prime membership fees paid during the settlement timeframe, according to the FTC.

Amazon users who are eligible to file a claim include customers who signed up for a Prime membership via the company’s “Single Page Checkout,” among other links, between June 23, 2019, and June 23, 2025. Customers who tried to cancel their Prime membership through the online cancellation process from June 23, 2019, and June 23, 2025, and were unable to do so may also be eligible.

Eligible customers must have used less than 10 Prime benefits during any 12-month period of enrollment in Prime, according to the claim form. Those who have not received an automatic payment as part of the $2.5 billion settlement already may file for a claim.